So it's on its way back to Plustek in California, for testing and repair / replacement. Mark Druziak, Plustek's marketing guy, along with one of their west coast FAE's had me try a bunch of things to rule out other sorts of errors, a process that was slowed down a bit by the Chinese New Year last week, so the designers in Taiwan were off for the week. to confirm that the scanner was not performing up to spec. Fortunately, I had some scans available from a Plustek 7500i (35mm scanner) that I was able to show comparisons, etc. Interestingly, my UPS driver said to me "This is the 3rd one of these I've delivered today." I don't know how big a UPS driver's route is out in the 'burbs, but I wanna know who the other 2 are!Īnyway, I seem to have gotten a unit that was seriously out of adjustment, that's why I have not posted anything.
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